Premier Building Solutions, Inc. (Premier) manufactures the highest quality products and offers a superior level of service, in order to ensure you are completely satisfied with your purchases. However, if you should have to return product, we have policies and procedures in place to ensure proper handling. At any time during this process, feel free to call our Customer Service department at (330) 244-2907.
Return & Credit Time Frames
Returns will result in an in-house company credit only. No cash returns will be issued. Credits are automatically applied for customers that have already paid their invoice. For all others, the customer may be re-billed for the invoice changes.
All sales shipped outside the USA are FINAL. There are no refunds or exchanges on items shipped outside the USA. Returns, exchanges, and credit requests will NOT be accepted beyond 60 days of receipt of product for any reason.
Return Merchandise Authorization
ALL returns must be accompanied by a Return Merchandise Authorization (RMA) Form. Any product/shipment sent to Premier without an RMA Form will not be accepted/signed for, thereby jeopardizing the shipment of your return.
An RMA Form may be obtained by contacting your sales representative via email or phone within 60 days of product receipt. Failure to provide a legible and precise RMA identification may cause return shipment to be rejected.
Condition of Returned Merchandise
All merchandise must be in its original, new condition. Due to the nature of Premier’s products, this includes PROPER STORAGE of product while in your possession to ensure the product is returned useable and re-stockable. Product that is deemed useable by Premier will be subject to a 20% re-stocking fee.
All order shortages/shipping errors must be reported within 5 business days of receipt of order to receive full credit.
Premier is NOT liable for transit damage. All transit damage claims must be accompanied by a signed BOL indicating such damage in order to be considered for a credit.
Shipping & Handling of Returned Product
All shipping and handling fees for both the original order and the return are the responsibility of the customer unless the product is found out of specification. Premier DOES NOT refund any shipping charges on returned product unless material is considered out of specification.
Replacements & Refunds
Products deemed out of specification within the first 60 days will be returned with no additional cost and product will be replaced immediately unless otherwise agreed to in writing by Premier.
Once the return is received, please allow five to seven days to investigate the issue and process the return. If a credit is authorized, please allow three additional weeks to process the credit. Short payments will not be accepted for unreported shipping issues. Short payment without prior approval may result in a credit hold.
Custom color matches are NOT eligible for return, exchange, or credit.